Over on the BBC web site, readers have submitted their personal choices for the most-hated cliches in current circulation. Reading through the article was a painful exercise, and I’m sure most of you will also recognize many of the expressions as appearing frequently in your own day-to-day vocabulary.

The technology sector is rife with such cliches, and I’ve summarized a few of these into a Top 10 list, some of which I must admit I still use “on an ongoing basis”, so to speak.

1: Going forward
2: Leading (as in “a leading provider of…”)
3: At the end of the day
4: Touch base
5: Mission-critical
6: Value-add
7: Downsizing
8: Out-of-the-box
9: Best practices
10: 110%

Got your own “favourites” or, better yet, can you truthfully say you’ve never used any of the above? Let me know.

Technorati Tags: writing tips, cliches, BBC

So, you want to see your story make the pages of the major business media? Well, if it truly merits that level of attention, then applying the right mix of patience, persistence and PR savvy should pay off… or perhaps you could try a somewhat less orthodox method to guarantee front page attention.

Yesterday’s spoofing of the New York Times by the mysterious Yes Men presents companies with an interesting alternative to traditional PR tactics: if you can’t beat ‘em, join ‘em. Just think - Company X unveils version 3.8 of Software Application Y - the cover story on BusinessWeek. Although printing a million fake newspapers in support of every news release is probably going to eat into that marketing budget rather quickly.

Ho hum, back to the drawing board.

Technorati Tags: media relations, New York Times, PR stunts

As a PR practitioner, once in a while something happens to make you scratch your head and revisit the question we all wonder from time to time: what qualifies as newsworthy on any given day?

Of course, there are certain things we know about this question (known knowns, if you will). For example, that size matters - the big news always gets covered first, and that it’s a known fact that survey results invariably make for good content on a slow news day.

But sometimes the rulebook goes out the window. A recent announcement by a client was deemed by all to be a fairly routine affair - certainly a story that was worth distributing, but not one that would generate significant media attention. Or so we thought.

Cue two days of frantic media activity, spawning all kinds of broadcast and print media coverage. No complaints here - delighted to get the response, but did we miss something on this one? Clearly we did, although, looking back, I stand firmly by our original conviction that the story was a relatively minor one!

In retrospect, the response was unexpected, but primarily driven by the media’s willingness to revisit a good story that, while already having played out in the press extensively, has the kind of enduring appeal that means it only takes a fairly minor event to push it back into the limelight.

It’s great when it happens, but confounding nonetheless.

Technorati Tags: media relations, public relations, newsworthy, news value 

It’s not uncommon to sit down with a startup technology company for an initial discussion about a potential PR engagement and have a conversation that goes something like this:

Tech company exec: “I think we need to start doing some PR and I’d like you to present us with some ideas.”

PR agency: “Er, okay, but can you first give us some idea of why it is that you think PR will help your business at this time?”

Exec: “Well, I was hoping that you could tell us that …”

Of course, at this point the conversation typically becomes an exercise that should really have been started before the agency even entered the equation. That is, to explore what are the primary reasons for engaging a PR program, and what it is ultimately supposed to achieve.

Yes, the PR firm brings the expertise needed to plan and execute an effective program, but they are not the experts in your business … you are. Can you really expect a PR agency to sit down at the first meeting and tell you how they can help you achieve your goals or overcome certain challenges, when they have little idea what those goals and challenges are? Of course not. PR is not a cookie-cutter proposition, and its practitioners work best when they can apply their knowledge to a specific scenario, which invariably changes dramatically from company to company.

This doesn’t have to be an extensive exercise, and the information needed to get things rolling is probably common knowledge within your organization. Simply ensure that you have a fairly clear idea of what it is that you expect from doing PR, and then you can expect to have a valuable conversation about what the experts can do to help you.

Technorati Tags: public relations, strategy, business plan, technology company

Over on TechCrunch yesterday, Michael Arrington hit back at those who have condemned his site and others for their policy of reporting on tech companies that are failing in the downturn.

Arrington states: “Reporting on layoffs or a dead company isn’t tabloid journalism. We do not take pleasure in seeing companies fail. But it’s inevitable that most will. And not only is it news, but readers have a right to know about it.”

And, while no self-respecting PR person wishes to see the details of their company’s demise being covered in the news, I have to support Arrington’s position on this.

Every day, I awake to the early business news on BBC radio and, for the past couple of months, every story has been filled with doom and gloom: companies and banks going to wall, layoffs, falling house prices, and so on. And yet I don’t expect the Beeb to ignore the facts of the downturn and to focus only on positive stories, so why should we expect anything different from a blog like TechCrunch?

As consumers of news, we expect the media (and bloggers) to bring us the important facts about the world we live in, and it just so happens that the business world is going through some major turmoil right now. No one likes the current situation, but facing up to reality is the only way companies will come through this successfully. News covers both the good and the bad, and we should not condemn the media for reporting on the uglier facts, just because we don’t feel like hearing them.

Technorati Tags: media, economy, journalism, news coverage, TechCrunch, Michael Arrington, BBC 

A frequent challenge with the classic pitch approach to technology trade media is that, while you may have crafted a well thought out and punchy line to approach them with, you have no idea what it is the editors are actually looking for. Sure, you may sometimes find your approach is successful, but many of your failures could have been averted by following a simple procedure: Ask the media about what elements they see in your story that are of interest to them.

In addition to being a less aggressive tactic than trying to sell a specific story angle every time, this kind of approach is also often welcomed by the editor or reporter, who is fed up with fending off pitches that don’t hold any interest whatsoever.

I am not throwing the concept of the story pitch out the window - some of the best hits come through bringing an innovative story idea to editors that they had not previously considered. But asking questions can help even the best pitchers to improve their game.

Once you have established a clear idea of what your various targets are looking for, then your pitches can be tailored to fit the needs of those targets. It sounds obvious, but this is about more than just going to the web site and reading the “how to get coverage” section. It is about approaching a specific person and getting them to provide you with their perspective on what elements of your company or product story could be useful to them.

Coupling this information with your knowledge of what you can deliver gives you a clear view of how to work with this target. It may mean that you have to wait for six months for some kind of milestone or industry event to occur, but the important fact is that you know what the opportunity is.

Technorati Tags: pitching, media relations, trade media

The Beeb reports today on an iPhone app designed by Barack Obama’s campaign team. What next?

This article proves again that Apple, for so long cemented in its position as the outright PR leader among technology companies, continues to generate waves of positive ink without even having to try.

If built on any other platform, this would have been just another article about an interesting mobile web app. The headline would have read “Obama targets cell phones to win support” or something similar. If it had been developed on Windows Mobile, do you think the article would credit Microsoft in any way?

Nope, of course not, but because the developers picked the iPhone to roll this out on, the article ends up with iPhone all over it. The casual reader might even think that Apple was behind it. Lovely!

But I’m just envious. It’s great when your PR is self-propagating - but for most of us, there’s a whole lot more work needed to get the ink!

Technorati Tags: public relations, Barack Obama, iPhone, Apple, U.S. election 

Yesterday, research analyst Brian Summer posted a blog on ZDNet about how to conduct, or rather, how not to conduct an effective analyst day. While the post is clearly written with more than a little tongue in cheek, his points are well made.

In particular Summer’s comment around over-hyping a product should be taken to heart by many technology companies. He states, “Sure, any one can tell a story but you don’t need someone who’s clearly drank too much of the corporate Kool-Aid giving your pitch. Over zealous pitchmen are unintentionally obnoxious and impossible to believe.” In my experience this is certainly the case, and it ties closely into another of his points that analysts are smart enough to be able to read between the lines.

Working in tech PR, I can relate to many of his points, it’s incredible how many companies will insist on refering to themselves as some kind of ”leader” in all their communications, even when this claim has absolutely no founding whatsoever. If you are a market leader, then by all means, shout it from the rooftops. For the rest of us, far better to address your market by focusing on the truly strong elements of your story, than adopting the language of hype to create an impression that will be seen through by most at first glance.

Technorati Tags: public relations, analyst relations, pitching, ZDNet 

This week’s Call Centre Expo conference in Birmingham was overshadowed by the collapse of Lehmans and the sudden merger of two of the UK’s biggest banks in an apparent attempt to stave off a similar occurence on this side of the Atlantic. Wandering the floor and catching snippets of conversation, the same topics seemed to be on everyone’s mind.

With the economy in turmoil and at a conference full to the brim with technology vendors and service providers, it might have been reasonable to expect a poor turnout, but it seems this was not the case. A steady flow of booth traffic was the order of the day at the Sword ciboodle stand, and the CRM software company notched up a record number of leads at this year’s show.

Rachel Tait, marketing manager at Sword ciboodle, commented, “This has been our most successful show yet, and it appears that there is more demand than ever for technology that can help improve customer service.”

Interesting. Perhaps the effects of the slowing economy are yet to filter through to technology purchasers at large organizations, or could it be that these companies are recognizing the value that can be derived by focusing on the customer in times of economic uncertainty?

Earlier this summer, an article in Customer Strategy magazine by the University of Edinburgh’s Frank Kirwan laid out the argument against cutting back on customer service-related spend during a downturn, stating, “Those firms that increased marketing spend or spend on R&D, product launches or activities that affected customer perceptions of value-for-money, typically saw the largest increments to profitability and market share during the upturn.”

And, judging by the noise on the floor at Call Centre Expo, customer retention (let alone acquisition) will be one of the major preoccupations for businesses in the year ahead. All in all, the signs for companies in the customer service arena seem pretty good.

Technorati Tags: CRM, marketing, customer relationship, customer retention, economy, downturn, Call Centre Expo, Sword ciboodle

Industry events, such as conferences and tradeshows, can be a great place to connect with the media that cover your market, but is there any point in meeting with them if you’re not announcing anything of note?

For many organizations, the media are viewed as a channel for communicating news, and little else beyond that. Of course it makes complete sense to arrange media meetings at events when you are launching a new product or have some other major milestone to talk about. But don’t forget the tremendous value that can be gained simply by meeting face-to-face with a key editor, reporter or analyst.

PR is a business where “relationships” are constantly being touted as being key to the success of a program. Here at inmedia, we believe that the strength of the stories you bring to the media has the most bearing on the success or failure of a PR program, BUT we certainly still recognize the significant additional benefit that can result from developing healthy relationships with key contacts.

Meeting with the media at events provides that relationship-enhancing experience, where faces are put to names, and topics of mutual interest can be discussed without any of the hard-sell agenda of a story pitch done over the phone or by email. 

And, in my experience, the media are just as happy to meet with companies that play in the sector they cover, whether they have something specific to announce or not. They can also benefit from the relationship factor, which for them can result in exclusives or advance notice on key news, to say nothing of the increased potential for securing commerical opportunities.

Technorati Tags: public relations, media relations, conference, tradeshow, networking