There’s a witty little joke that’s been running on Twitter for some time now. I don’t remember when I first saw it, but every so often it pops into my Twitter stream and I click through to the punchline again. The otherwise redoubtable @missrougue, Montreal-based Tara Hunt, hooked me this morning.

The setup line is usually something like, “How to use Twitter for Marketing and PR” and a short link. Clicking on the link brings you to a one-page website that has the word “Don’t” in block black letters in the middle of the screen.

Ha ha.

But I could not more profoundly disagree with the sentiment.

Let me leave aside what I believe is the immense potential Twitter represents to engage with customers, stakeholders and others, what I would think is the very definition of marketing, and let me briefly cover how we at inmedia routinely use Twitter in our technology media relations practice.

1. We follow journalists who cover our clients and their space. Journos have been enthusiastic adopters of Twitter, using it to source ideas and contacts and to spread the word about what they’re working on. This brings us opportunities we can pitch our clients into and helps us understand even better what these reporters are interested in.

2. We actively pitch reporters through Twitter. Along with email and the telephone, Twitter has become a useful tool to reach out and touch a reporter. With a mere 140 characters at our disposal, you’ve got to believe we need to get the story down pat! And we do. Some reporters welcome this approach, and we embrace the channel where they do; others would prefer we not do so, and we respect their choice. Our front-line media relations practitioners can now count several instances of successful story pitches that were at least initiated, if not fully consummated, through Twitter.

3. We monitor Twitter for mentions of our clients, their competitors and their issues. While most of those mentions do not emanate from journalistic sources, tracking them helps our clients understand who is talking about them and what’s being said. If our clients are active on Twitter, they can engage across this channel. And even if they’re not, Twitter can be an early warning of an emerging event that could bode well or ill. Twitter has become just one more default source in our integrated monitoring efforts for clients.

4. We tweet major announcements by our clients. We count interested journalists, a broad range of technology executives, industry watchers and other influencers among our own lists of followers. So tweeting our clients’ news releases is just one more channel we can deploy on behalf of our dissemination efforts for our clients.

5. And, last but not least, we tweet major hits we get for our clients. I could tell you we do this for much the same reason as item number 4, and I would not be lying. Tweeting major stories attracts attention to them and so expands their reach and improves their impact. But to be thoroughly honest, we also do it to toot our own horns a bit. We like being able to announce that we just got coverage for a client on CNN, or in the New York Times or CIO or some other big-name outlet.

So I’m utterly persuaded, all joking aside, that Twitter is an effective new tool in the media relations tool box, one we’re happy to use extensively.

Technorati Tags: missrogue, Twitter, PR, marketing, public relations, media relations

My husband and I went to see Avatar over the weekend. Wow. The visually stunning spectacle has been director James Cameron’s pet project for more than 10 years, his last major theatrical release being a little movie called Titanic. The movie is in 3D but it’s so unobtrusive and simply enhances the story without going for corny effects, a novel approach to an older technology, enhancing rather than interrupting the storytelling process.

It was an inspired move by Cameron to hire virtual unknowns in the lead roles, but a mistake, despite her considerable talent, that he cast Sigourney Weaver in the film because, more than once, it felt like I was watching Aliens or even Gorillas in the Mist. For the same reason he put faces to those with whom we have had little or no previous associations in the lead roles, he should have cast an unknown in Weaver’s role; this was the only distraction that took me out of the marvelous world of Pandora and back into North America, circa late 2009.

I don’t want to spoil the storyline of the movie for anyone who hasn’t yet seen it but plans to, but suffice to say that while the movie is well worth seeing and elements of the film’s story are absolutely creative and novel, the vast majority of the plot is well trodden territory. Thematic elements are very reminiscent of [SPOILER ALERT!] this, and this.

There’s nothing new under the sun, they say, and the same is true when it comes to marketing. While it’s true that in the realm of technology, there are truly revolutionary products being released, there are also a slate of products that are only slight modifications on existing offerings or have very little if anything unique about them, rather they are “me too!” propositions. That’s okay - consumers need options at different price points with different feature sets, and other distinguishing attributes, however small.

The challenge becomes how to market your offering when the basic story (of your product, your company, your industry …) has been told many, many times before. Take a page from James Cameron’s book and find novel ways to tell a familiar tale, use new technology to do so and make it compelling to your audience. In our terms, this means to use novel marketing approaches like social media to communicate your key messages to your prospects and customers, providing them with the information they need in a format that’s interesting to them and that will get them talking to other prospects about why your offering is the one to see and why your marketing campaign is better than that of your competitors.

Technorati Tags: Avatar, James Cameron, marketing

This week, Amazon announced that it would be introducing its digital e-book reader, the Kindle, to more than 100 countries. Canada didn’t make the cut, much to the consternation of Canadian authors and book lovers alike. What made the announcement even more difficult to swallow is that internationally contentious and little known countries are on the list, yet Canada is not. This is a PR nightmare for Amazon in Canada as every major outlet has covered this extensively.

Why exactly Amazon is so slow to roll out the Kindle to Canada is a matter of much debate - is it our copyright laws? Our telecommunications networks and service providers? The Globe and Mail seems to think it’s our carriers (Bell and Rogers strike again!) No official answers are available. Apparently Amazon says that a Canadian Kindle is coming, but offers neither timelines nor prices.

Our clients often subscribe to the adage “if I sell one in Canada, it’s by accident,” and this Kindle snafu may be a simple extension of that. Our market is relatively small, certainly when compared with the U.S., but if Mongolia and Kirabati (?!?) are getting the Kindle, it can’t be market size that Amazon’s concerned with.

Someone made an offhand comment a few weeks ago, comparing our home and native land with a little, out of the way country in South America. I scoffed a little bit and this Kindle fiasco has affirmed my guffaw somewhat, though entirely counter to what I had initially thought… You guessed it; that little South American country is getting the Kindle, but we’re not.

My family is taking a quick jaunt to the States in a few weeks, to buy things not available here. The purpose of our shopping trip is not to take advantage of the strong Canadian dollar, a nice benefit, to be sure, but to relish in the immense selection that is available in America. We have a particular affinity for a number of clothing brands not available in Canada. Oh sure, we can ship them here from the States, for an extortionate fee, but there’s no brick and mortar or even domestic shipping outlet for these stores. Our only recourse is to gather our passports and make the journey to the U.S. The lower prices, the lower tax rate, and the great selection draw us in.

That said, I’d happily shop at these stores if they were in Canada, pay the inflated prices and hand over roughly 10% more sales tax, in order to support local jobs, infrastructure, etc. But in cases like the Kindle, we’re utterly shafted. There’s no local support, no cross-border option, nada. Zip. Woe is us.

Credit: Image a mashup by Christopher Moran using copyright-free images.

Technorati Tags: Kindle, Amazon, Bell, Rogers, Canada

I read a controversial piece yesterday on Mediabistro. Apparently, President Obama has been quoted as saying that he’s open to looking at bailing out the newspaper industry. My personal opinion is that a bailout isn’t what the newspaper industry needs, for reasons I’ll get into shortly. But first, I’d like to talk about the news industry’s PR problem.

A direct quote from the president said the following, “I am concerned that if the direction of the news is all blogosphere, all opinions, with no serious fact-checking, no serious attempts to put stories in context, that what you will end up getting is people shouting at each other across the void but not a lot of mutual understanding.”

What this says to me is that the news industry has a PR problem, is poorly understood by even the highest office in the land (one whose media-savvy campaign largely propelled him into the Oval Office) and is struggling to find its identity as news formats shift from dead trees to zeros and ones.

There is a common misconception that online news is strictly commentary, often characterized by the opinion-based content to which President Obama refers. Reliable and intelligent news is well researched, fact checked and placed in context, regardless of whether it’s online or off. Until this fundamental understanding is well communicated and well understood, and until the industry adheres to its own best practices, the news business will remain the subject of much consternation.

As to why I don’t believe the news industry should get a bailout? I had a ringside seat for the spectacular downfall of the music industry. Having studied the music industry at two post-secondary institutions (yes, Virginia, there really is rock and roll school), I learned about its outmoded revenue model and watched as the record labels clamored to find alternative revenue streams. In short, the industry failed to adapt to the consumer’s wants and needs and so those consumers simply circumvented the record companies.

In much the same way, consumers of news no longer want or expect to wait until tomorrow to see the news in print; rather, they want the news when they want it. The journalistic integrity of marquee outlets remains strong, whether people are consuming their news in print or online. Some of our clients’ most important media targets are strictly online; this does not diminish their impact nor their influence on the purchasing decisions of those holding the purse strings.

Rather than bail out an industry so that it can maintain an antiquated way of doing things, let these outlets find new and current methods for getting their product out to the consumer. Let’s hope the news industry learns something from the shoddy example set by the music industry that clearly missed the boat.

Technorati Tags: Bailout, newspaper industry, music industry, President Obama

A Cutting Edge Focus on Social Media for Business was the thrust of this week’s Ottawa Network event, but while each of the presenters offered useful insights on the abrupt paradigm shifts in customer and media engagement driven by Web 2.0, what struck me was that no matter how much some things change, they remain the same.

Chris Biber, president and CEO of SearchingWorks, started off the evening by reiterating that social media, be it Twitter, Youtube or a blog, is simply another set of tools in the marketing toolbox, while marketing itself is simply the “consistent application of common sense.”

It all begins of course, by taking the time to research and understand your customers. Who are they? Where are they? What interests them? And what are their needs and expectations? The same basic foundation that’s always been a requisite for an effective marketing program. The difference now, of course, being that social media allows for a much more candid and informal two-way flow of communication between company and customer.

But this is a conversation that cannot be dominated by a “me, me, me” approach. While companies and brands can make themselves part of the conversation and attempt to direct it, they can’t expect to control it. Nor will their audience respond favourably to anything that is blatantly self-serving or promotional.

Rick Radko, president of R-Cubed, drawing on his software-engineering background, took a different perspective and focused on the application of social media as an internal, rather than external, communications tool set. From online tools for document sharing and collaboration, to wikis, Rick talked about how “Enterprise 2.0″ is becoming the norm for organizations with teleworkers and remote offices, to keep staff in touch and part of a common corporate culture.

In particular, Rick touched on using a wiki to keep staff informed on everything from new corporate directives, to who down the hall is offering to car pool. It’s the digitization of that ubiquitous cork board that adorns staff lunch rooms everywhere, plastered with pushpins and dead-tree notices.

Lastly, Natasha D’Souza, founder of Virtual EyeSee, talked about the distinctions between the social media release, versus the traditional news release, an example of which she offered for a recent Mother’s Day event she held. As her example illustrates, the social media release tends to be less formal and directly addresses the intended audience. It also moves up the contact information and incorporates multimedia elements to support it, from pictures, to video and links to other relevant sources of information.

Two things in particular struck me about the structure of a social media release and how she used it.

First, is the volume of supporting content that can be added, in terms of pictures, video, links and so forth. In the good ol’ days of tree slaying, a comprehensive package such as this was called a media kit. Is the social media release, in its fully realized form, in many ways not simply the digitization of this traditional public relations tool? (Editor’s note: Actually, long before the term “social media release” was ever coined, savvy PR practitioners have been offering their contacts multimedia-rich content. And we’ve been hosting or delivering that content via electronic channels for decades. The web has made it easier for practitioners to do it all themselves but there are still some media formats — broadcast-quality b-roll, for example — that you probably don’t want to host yourself.)

The second point came when one attendee asked Natasha how she distributed this social media release. And this is where another classic and intrinsic element of marketing and PR came in. She researched the influential bloggers in the Ottawa area who would be interested in her Mother’s Day event and contacted them to pitch the event and direct them to her release. Proving once again that they’ve yet to come up with a social media tool that is a suitable substitute for hard work and old-fashioned solicitation.

Technorati Tags: public relations, marketing, social media, blogging, Twitter, wiki, Enterprise 2.0, Web 2.0

As recorded here, I started Tweeting a bit less than a fortnight ago. (Handle is @francismoran, if you’d like to follow me.) Today, I want to come up for air as I barely tread water in the Twitterstream and share a few first impressions.

1. Twitter is the most addictive thing since crystal meth was synthesized, and it has precipitated a massive relapse in my online behaviour.

I am an easily distracted guy at the best of times. So over the past few years, I have instituted some processes in my work life to diminish the potential that my focus on the task at hand will be derailed by incoming emails, news feeds or other bright shiny objects. I turned off all email alerts, stopped using instant messaging services and schedule specific times in my day when I will deal with email, my RSS feed and the like.

Then along came Twitter. At the office, at home, waiting for my Clover at Bridgehead, at the breakfast, lunch and dinner tables, at red lights while driving … hell, almost anywhere and at any time of the day, I MUST check Twitter and see what the ‘Stream is bringing me. It’s obsessive, and I’m actively seeking therapy.

2. Twitter is also incredibly seductive.

I wrote that I intended to use Twitter not as a sort of ersatz IM tool, or as a way to stay in touch with friends, or to post self-promoting updates about what airport I was now landing at. Nope. Twitter, for me, was going to be strictly business. I intended to use it to tweet about things not worth a full blog post, to draw attention to interesting things that came through my RSS reader, to promote great content secured by one of our clients here at inmedia, and to participate in Twitter conversations.

Well, it was that last one that pulled me in. (Right now, I’m channelling Al Pacino’s character in Godfather II.) Before I knew it, I was giving grammar tips, talking about what I’d name my boat if I had one, and, most un-businesslike of all, posting pictures of myself on a Jamaican beach.

3. Twitter has really goosed our blog traffic

It hasn’t all been obsession and personal indulgences, though. While the data points are still relatively few in number, we saw a tidy spike in blog traffic last week, with visitors up about 25 per cent from the weekly average for the previous month, page visits up 80 per cent and a 10-per-cent increase in subscribers. And Twitter has become the third-best source of referral traffic to our blog. All in less than two weeks. Nice.

4. The tools are a bit bewildering

Selecting a Twitter client has been a bewildering exercise. Initially, I started off both reading and posting directly on the Twitter site, hitting F5 every time I wanted a fresh deluge of tweets. Of course, as any member of the Twitterati knows well, there is a plethora of clients that can be installed.

I’ve been testing TweetDeck. It’s okay, but its constant pings are just too demanding on my too-fleeting attention span. Maybe I’ll play around with TweetDeck a bit more and explore its greater functionality but for the moment, I think I’ll continue to use my browser on my desktop.

I’m on my third client for my mobile platform, the iPhone. And it’s here that my obsessiveness really runs amok anyway. I’ve been using the free iStore application TwitterFon for the past several days. I really like the interface, especially how it uses colour to categorize incoming tweets and shows all replies whether or not I follow the person replying. Conversation threads are also very easy to follow. I think I’ll stick with this one. Until a brighter, shinier one catches my eye…

5. @snolen takes the prize for best Twitter Stream this first two weeks

The Globe and Mail’s excellent Stephanie Nolen, who was recently reassigned from the paper’s Africa bureau to its India bureau, kept up a steady stream of live tweets reporting on the Dalai Lama’s speech to his followers marking yesterday’s 50th anniversary of his flight into exile from Tibet. This is the future, kids.

Technorati Tags: Twitter, inmedia Public Relations, inmedialog, blogging, social media

“It is early days, but it’s already clear that 2009 will be a crucial year for news media.”

Cautionary words from the Financial Times’ chief exec, John Ridder, as Brand Republic reports today that the business newspaper giant is laying off 80 staff, while still intending to expand its online presence. Coupled with other recent news of woes at major newspapers, including the New York Times and Canada’s Globe and Mail, one wonders if the writing is finally on the wall for print-based media.

Okay, maybe it’s not that likely. Granted, there is still a significant demand from the public for a physical medium by which to consume the news, but the survival of news media depends on more than subscriptions. Advertising is the key, especially among the technology trade media, where the majority of print magazine titles are free to qualifying subscribers, but it seems that companies increasingly seem to prefer the online option when it comes to spending their advertising dollars in a downturn. Certainly, the consensus is that print advertising is set for significant decline this year.

Douglas McIntyre on 24/7 Wall Street seems to think there’s a good chance that 2009 could see the end of a host of big names, with a drop in advertising seen as the key factor. “At least a dozen major magazines had ad page decreases of more than 20 per cent last year,” he states.

Perhaps it’s too early to speak of the death of print but, without advertising to support it and little sign of when this might change, the prospect becomes more real every day.

Technorati Tags: newspapers, media, advertising

Most of us in Canada are no doubt familiar with that amusing commercial from Rogers about a fellow bragging to his friend about his new high-definition flatscreen television, despite the fact that the picture quality is horrible because he lacks the HD box for his television to display a true HD signal.

Well, this week my eight-year-old antique gave up the ghost. I had long ago decided that, should the day come, I would go with a Sharp Aquos 1080p LCD television. Within 24 hours of the old TV’s death, I had the new one on the wall.

Now, to set up the new TV, I simply connected my standard cable without any HD box, fully expecting to be confronted by god-awful picture quality that would be unbearable to watch.

But, to my utter amazement, the picture quality was at least as good as it was on my old TV. There was none of the blurry distortion dramatized in that Rogers commercial. Maybe I am not enjoying the full HD experience, but I certainly do not feel a pressing need to rush out and buy the HD box.

Granted, this is my personal experience after having the new TV set up for only an hour. Perhaps I am missing something.

But before I even got the TV home, I was in the electronics store shaking my head at a split screen comparison of the quality difference between a regular DVD picture and a high-definition Blu-ray disc picture. Again, there appeared to be a little exaggeration at work. Later at home, I played a standard DVD movie on my standard DVD player through the new LCD TV. When compared to the split-screen comparison I saw in the store, the picture quality was much closer to that of the Blu-ray than it was to the standard DVD as it was portrayed.

Comparisons can be a very effective means of selling buyers on the merits of your product or service, but in the bid to create that ”wow” factor that allows your product to fly off the shelves, be cautious about massaging the facts. Your product may clearly be better than your competitor’s, or the status quo, but be careful about trying to present those advantages more dramatically than they really are. Sure, you may dupe the unsophisticated buyer, but, guaranteed, there are plenty of savvy people who will see through the gimmick and out you on — oh, I don’t know — a blog, perhaps?

Technorati Tags: high definition, HD, Sharp Aquos, LCD, Blu-ray,  DVD, Rogers, marketing, advertising, product comparison

All right, just to make sure everyone is caught up and on the same page now, Apple CEO Steve Jobs did not have a heart attack over the weekend.

But all it took was a bogus posting to CNN’s online citizen journalism portal to demonstrate once again just how viral the web can be and and sucker punch Apple’s stock price. This has sparked plenty of commentary and navel gazing today about the risks of allowing average citizens to break so-called “news” without their scoop first being subjected to scrutiny and third-party verification. Check out Scott Karp’s take on how this was a failure of open systems and Matthew Ingram on how this was not a failure of citizen journalism.

This incident does reinforce the importance of trusted and reliable sources to bring us news and information that has in some way been confirmed and verified. The fact that CNN’s citizen journalism site, iReport, allows such misinformation to be uploaded and broadcast to the world, should serve as a wake-up call that content that’s been judged in some way is more important now than ever.

Sure, the nature of the web allowed this false report to be corrected as quickly as it was initially broadcast. But that’s irrelevant. For a period of time, those who were paying attention believed the CEO of a major publicly traded company was in a potentially life-threatening condition, with the hit to Apple’s stock price only the most obvious example of the chaos that can quickly ensure from such misinformation. As Karp says, such uncensored citizen journalism is an open invitation to those with malicious intentions to manipulate the public for their own ends. And the intent doesn’t have to be malicious for damage to be done. Someone with the most honourable of intentions can do similar harm simply by being wrong.

Of course, there should be a distinction made between eye-witness news – such as providing an account as a bystander or participant, or capturing on video a disaster or other dramatic event –and broadcasting unconfirmed rumours or outright lies. Even in this always-on world, we still need gatekeepers of some sort to make that judgment call.

Technorati Tags: citizen journalism, media, Steve Jobs, Apple, news reporting

Last week was quite an extraordinary one for Ottawa’s start-up community.

Wow. When was the last time over the past six or eight or 10 years that I could make a bold statement like that and not have the guys in the white coats start measuring me for a jacket that buckles in the back?

And no, I’m not referring to a spate of product launches or company foundings or even venture capital funding announcements that would have been the basis of such enthusiasm in the past when Ottawa’s technology sector was dominated by capital-intensive efforts to invent a better telecom system or new semiconductor.

Instead, my enthusiasm today comes from a series of events we attended last week, all of which we blogged about and all of which contributed to a subtle but undeniable sense that something very exciting is afoot.

On Monday, I joined a warm and standing-room-only crowd at DemoCampOttawa9, where developers from six companies demonstrated their applications and received scads of intelligent, creative and constructively critical feedback from their peers.

Tuesday night, several generations of Ottawa technology entrepreneurs helped Ian Graham celebrate the official opening of his novel and creative co-working and collaboration space, TheCodeFactory. A series of short speeches was book-ended by veteran Denzil Doyle and emerging company founder Scott Lake. We here at inmediaare such big fans of what Ian is doing that we’ve signed on as founding partners of TheCodeFactory and we’ll be watching with more than passing interest as he builds a facility that is much needed in this town.

Wednesday night was The Ottawa Network’s regular monthly Start-up Drop-in at LaBarge Weinstein and this was when the penny really dropped for me. As I wrote here Friday, every speaker was, among other things, sounding the consistent notes that Ottawa’s start-up community is focused on exciting new opportunities in the online world, is actively supporting its individual members and is building a broadly collaborative and globally minded ecosystem that may just yet spit out the next Facebook.

Thursday night I took a pass. But my colleague Leo Valiquette attended an event that in many ways emphasised one of the key realities of this exciting new world. In a session titled, “Buddy, keep your million, but buy my product,” The Ottawa Network in collaboration with the city’s various technology clusters came to the inevitable next stage of its now three-year-old series on how to tap into venture capital.

The first year, the title was, “Buddy, can you spare a million,” emphasizing the traditional route to building a company — beg for whatever venture capital you can lay your hands on.

The second year’s title, “Buddy why should I give you a million,” betrayed the fact that most of the begging was going wholly unanswered as VCs shut their wallets and became unyieldingly skeptical about the business plans they were seeing.

Last week’s title brought the whole thing full circle. If you can’t beg funding from VCs who either don’t have it or won’t invest it, then you have to build a company the old-fashioned way — develop a product and find someone who wants to pay you money to buy.

What a concept.

Fortunately, this reality now aligns with what Ottawa’s startups are doing anyway. Exciting and promising new ventures really can be launched on a shoestring. When a budding entrepreneur needs help, there is a wealth of events to attend, or many willing peers in the community who will contribute counsel or even hands-on support. When the venture grows a bit larger, places like TheCodeFactory will give it an affordable home. And by the time the VCs come calling, they really won’t be needed very much.

Hold the buckled jacket. It really is an exciting new day here in Ottawa.

Technorati Tags: Start ups, DemoCamp, The Ottawa Network, TheCodeFactory, entrepreneurship, venture capital, technology, business, bootstrapping