Although it had its genesis in a consulting practice that was already several years old, and its first employee had been in place for several months, inmedia Public Relations Inc. was legally incorporated on November 5, 1998, and so today is our tenth birthday.

I would be less than forthright if I said that 10 years after launching a technology focused PR firm that I had accomplished what I thought would be in place a decade out. The tech meltdown damn near put us under and the continued severe contraction of Ottawa’s tech sector means we have slim pickings here at home. And my initial business proposition, that we could create an agency of excellence and extract a premium from the marketplace for that excellence, has proven to be a tough pitch in a market that too often has yet to be weaned off mediocrity.

But we survived the meltdown, the only exclusively B2B technology PR practice in the city to do so. Today, we get very well paid for our excellence from clients who have come to understand the difference. And our deliberate business development strategy over the past three or four years has been to embrace Ottawa clients certainly, but also to aggressively pursue business anywhere and everywhere we see a good opportunity.

My excellent colleague Danny Sullivan’s self-repatriation to his native Scotland a few years back opened a whole new front for us, and our far-reaching Google Adwords campaigns and this blog have brought us amazing opportunities from many other corners. With Ottawa accounting for about 35% of our revenues, we have embraced clients and projects in Calgary, Toronto, Montréal, Fredericton, Moncton and St. John’s; in Boston, Jersey City, San Jose and Chicago; and in Edinburgh, Glasgow, Farnborough and London.

If the business outcome has not been everything I hoped for 10 years ago, the experience has been nonetheless incredible. Most noteworthy has been the extraordinary people who have come to work with me here at inmedia. In an industry where average employee tenure has been pegged at less than a year, inmedianauts tend to hang around for much longer, with the average tenure here topping three years and some having spent five, six and even seven years on board. The consultants who work here are the real product that we sell, and I have had the unmitigated pleasure of consistently being able to bring to market the very best product in the PR industry, period.

Similarly, we have worked on some amazing projects with some of the brightest minds in technology, business and marketing. Our web site lists nearly 90 clients with whom we have worked over the past 10 years, and each and every one of them has represented a unique story, a unique set of market dynamics and a unique set of media and analyst targets to whom that story needed to be told. It is this ever-changing nature of the business that makes PR consulting so fascinating to me.

It has been rewarding, challenging and frustrating, as most any worthwhile venture inevitably is. It has also been a period of considerable personal and professional growth, and I look forward to learning even more as this little PR company continues.

Technorati Tags: inmedia Public Relations, public relations, technology, entrepreneurship, birthday

“I’ve just come to expect that my (public relations) agency can’t write,” was the astonishing admission I heard a few weeks back from a vice president at one of Ottawa’s larger technology companies who called us to see if we’d be interested in participating in an agency review process.

(I’ve promised not to name him (or her) for reasons that will be obvious as you read the rest of this post.)

I could hardly believe my ears. But yes, he said, it had long been his experience that the PR practitioners he had been dealing with from a range of different agencies and across a number of companies just weren’t very good writers, and so it fell to him to write most of the materials used in his campaigns. One of the key reasons he was approaching inmedia, he told me, was our very strong reputation in the marketplace as superb writers, a reputation he said was confirmed when he read our blog and web site.

I chalked this one up to what I assumed was just an unfortunate experience on the part of one technology marketing executive until I relayed the story to a colleague last week, a CEO at another technology company here in Ottawa and an insightful marketer in his own right. I was again utterly gobsmacked when he said he didn’t view writing as a core requirement in the PR function, that the ability to pitch the story was far more important.

“And what do you do,” I asked him, “When the pitch is initially well received and the next words out of the reporter or editor’s mouth are, ‘Sounds good, send me something about it.’?”

Here’s the thing. To work at inmedia and, I believe, to be an effective media relations practitioner anywhere, you must be able to write at an expert level and you must be able to effectively pitch what you’ve written. There is no hierarchy between these two fundamental skills. Lack one, and you’re out of the game.

And here’s why.

To believe, as these two otherwise successful technology marketers clearly do, that writing is either not terribly important or that your PR function, whether internal or an agency, can be permitted to be lousy writers, is to completely beggar the entire communications process.

In the first instance, despite all the wonderful new communications tools at our disposal, most journalists still want to see something in cold, hard black and white, even if it is delivered electronically. And even if they don’t ask for it, it’s just gotta be in your best interests to give them well-written material so they have the complete story, with all the relevant facts and accurate spellings of company, product and people’s names to which they can refer. This is just so basic I’m staggered it needs stating.

Second, how in the heck does a PR practitioner demonstrate her or his understanding of the story without writing about it? Yes, a properly written document proves the communicator can — gasp! — communicate. That is, the words run together in some sort of comprehensible order, everything is spelled correctly and the commas and periods are in the right places. But it still won’t be any good unless the person writing it actually has a thorough grasp of the subject matter.

Effective writing is not a case of cutting and pasting bits and pieces from other documents to make a different document and it needs to be more than a merely technically accurate use of words, grammar and punctuation. Effective writing is the process of distilling what has been learned — from other documents, certainly, but also, and critically, from interviews with a range of subject-matter experts — into a new piece of work. It not only communicates the story to all who read it, it also demonstrates understanding.

Bottom line: If your agency can’t write about it well, they almost certainly can’t pitch it well. And even worse, they probably don’t even understand it well.

So, did we get the business? Well, that’s another story that I cover here: The Ottawa inferiority complex theorem strikes again.

Technorati Tags: writing, pitching, media relations, business development

Yesterday, research analyst Brian Summer posted a blog on ZDNet about how to conduct, or rather, how not to conduct an effective analyst day. While the post is clearly written with more than a little tongue in cheek, his points are well made.

In particular Summer’s comment around over-hyping a product should be taken to heart by many technology companies. He states, “Sure, any one can tell a story but you don’t need someone who’s clearly drank too much of the corporate Kool-Aid giving your pitch. Over zealous pitchmen are unintentionally obnoxious and impossible to believe.” In my experience this is certainly the case, and it ties closely into another of his points that analysts are smart enough to be able to read between the lines.

Working in tech PR, I can relate to many of his points, it’s incredible how many companies will insist on refering to themselves as some kind of ”leader” in all their communications, even when this claim has absolutely no founding whatsoever. If you are a market leader, then by all means, shout it from the rooftops. For the rest of us, far better to address your market by focusing on the truly strong elements of your story, than adopting the language of hype to create an impression that will be seen through by most at first glance.

Technorati Tags: public relations, analyst relations, pitching, ZDNet 

One word: Cuil.

This supposed “Google-killer” launched to much ballyhoo earlier this week. Problem is that the product itself is not yet ready for prime time and so it has, as many media have said, “stumbled out of the gate.” In today’s fast paced tech environment, it’s a costly misstep for a company to generate so much publicity when the product itself isn’t up to par, especially when it’s something so high profile as taking on the most successful search engine in history.

I’m sure the Cuil powers that be are questioning both their branding and their launch strategy this week, with influential bloggers being unable to resist the urge to deem the offering “Totally UnCuil.” Ouch.

Technorati Tags: public relations, publicity, PR disaster, Cuil

In previous posts, we have made fleeting reference to the changes in our business since we each began our PR careers and also to our interest in clean technology and protecting the environment in other ways. A post in today’s MarketingProfs newsletter marries those two topics together and therefore resonates with us.

When I was involved in more consumer focused media relations and publicity, there was, at the time, a requirement for hard copy press kits by the hundreds that were packaged together with the consumer goods we were offering up for review, sent out by mail, by courier and offered up at media events. As time wore on and as technology and how people accessed and consumed information changed, we gradually got away from hard copy photos and press kits in favour of electronic versions. Although it was not with environmental considerations in mind at the time, upon reflection, there was indeed a monumentous reduction in the amount of paper and energy used to distribute the relevant media materials.

Fast forward to present day, when technology is even more pervasive in our lives. I honestly have a difficult time recollecting the last time that I put together a hard copy media kit, but can confidently say that it was at least several years ago. It’s great that our industry has moved, or is making the move, to be more environmentally friendly, whether it’s a conscious effort or a happy by-product of the changing way in which media gets its information.

Technorati Tags: environment, public relations

This morning on my way into the office, I saw about 50 grown men (sad to say there wasn’t a female among them) camped out outside a Rogers store to be the first to get their hands on an iPhone 3G, available today for the first time in Canada. The long line ups and eager anticipation extend beyond Canada’s borders as the new version of the phone has some additional bells and whistles that have Mac-philes and the hoi polloi alike very excited.

When I saw the faithful gathered this morning in aim of a common goal, I was reminded of “back in the day” when, prior to the internet, I lined up for hours and hours to buy concert tickets at the local Ticketmaster outlet. That situation, like this, was a “you snooze, you lose” proposition as I’m confident in saying that it’s doubtful that the little Rogers stand in the Rideau Center has enough iPhones on hand to meet the demand and only those brave souls who were in line prior to the store’s opening are likely to be entirely unproductive today at their jobs as they play with their new toys.

My point, and I do have one, is that the buzz surrounding this product has reached a fever pitch, and that people who perhaps have never had a mobile phone, let alone a whiz-bang PDA like the iPhone, are chomping at the bit to get their hands on one. This not only increases the demand for mobile applications, but also means that a whole lot more people will be using Canada’s wireless infrastructure, not to mention entering the world of constant accessibility.

As PR practitioners, we have to be constantly available to our clients. One never knows if and when breaking news could hit and we need to respond to it immediately or switch into crisis mode at a moment’s notice. To that end, the introduction of the iPhone to our team has been wonderful - allowing each of us to have access to our email and the internet no matter when it is, no matter where we are. As Francis has said on occasion, yes, it’s a leash, but it enables us to take vacations and be out of the office, if need be, yet still be plugged in. The trick, then, becomes unplugging, not checking your email as soon as you awaken and as the last thing at night. Oh, who am I kidding - we all do that anyway, regardless of whether we’re using our computers or our iPhones to connect.

To those of you who are just getting your first iPhone today, congratulations and enjoy. I think the employers of the world must have come together to encourage this release on the last day of the workweek in the hope that the anticipated lost productivity would be limited to a sunny Friday and people will spend the weekend, off the company clock, experimenting with their new gadgets.

Technorati Tags: iPhone, connectivity

One of the first of what I like to call “Francis’s favourite fictions,” or “Everything I know that’s wrong about PR I learned from technology company executives,” was a line from the CEO of one of the very first tech companies I pitched when I originally ventured out on my own in the early 1990s. “I want to be on the front page of the Ottawa Citizen tomorrow morning,” he said.

I was a lot younger, thinner and more intemperate in those days, so I replied, “Okay. Go home and shoot your wife tonight.”

Right answer, just not terribly delicately put. However, he got the point and I got the gig.

What I was trying to say, of course, is that media relations usually doesn’t work that way and, for some companies, it never works that way. In fact, at inmedia, our objective is never Page 1 tomorrow. Rather, we try from the very outset to build the kind of foundation for an ongoing media relations effort that will generate meaningful coverage over the long haul. In the technology B2B space, where virtually all our clients are new, small and/or completely unknown, this means we first must thoroughly educate target media about the client, its story and how it will be of interest to the journalists and their audiences now and into the future. If this process delivers immediate coverage, so much the better, but that’s not the primary intent.

This first company was also the first time I tried out what has come to be known around here as a ramp up and roll out, or the media and analyst launch of a company that builds the foundation I’m talking about. The company had recorded many newsworthy successes in its history and had a market-leading presence in its space. However, as we also like to say around here, they call it the “news” business, not the “olds” business. So most of those achievements were now just so much fishwrap as far as the media were concerned.

What I did was develop a comprehensive set of materials that told the company’s complete story, including a timeline of its growth and successes and a couple of case studies that showcased its leadership position. I then sent that package out to the media I had identified, through research, as being at the intersection of Writes-about-this-subject and Influences-my-client’s-market. I followed up with each of them, had great conversations about how my client might feauture in future coverage, and even generated some really good immediate hits. Over the long run, I generated a constant stream of coverage about the client, including, eventually, a Page 1 piece in the Ottawa Citizen.

If a client today tells me the same thing — “I wanna be on Page 1 tomorrow.” — I tell him or her much the same thing. I just use a slightly more subtle approach now.

Technorati Tags: Launch, media relations, technology, B2B

Is it surrealist to blog about blogging? It’s not my intention, but should this post turn into an Escher-esque experience, I’ll ask you to please bear with me.

There has been considerable media coverage in recent days about corporate blogging and blogging as it pertains to B2B marketing. Forrester, a well respected technology analyst firm, recently released a study analyzing the role of blogs in b2b marketing and survey results that indicate, “The number of business-to-business (B2B) firms that started blogging in 2007 plummeted compared with 2006 as corporate bloggers ran into roadblocks stemming from a misalignment between invested effort and expected returns. Rather than cross blogging off of the marketing communication list, B2B marketers would do better to embrace one of the four strategies prominently used by bloggers to attract readers, build conversations, and engage community members in sharing their experiences with their online peers.

Four Blog Strategies Produce Community Marketing Value

Strategy One: Be A Conversation Starter, Not A Spoiler

Strategy Two: Make Blog Content Entertaining, Easy To Digest And To Use

Strategy Three: Connect The Dots Between Events And Community Involvement

Strategy Four: Invite Thought Leaders, But Coach Them On Community Etiquette”

According to The Leading Edge, a PR technology trends blog, “infrequent and boring content” is what ails the high tech companies that responded to the survey. This blog has some interesting statistics from the study and I would encourage you to visit the link above to find out more.

The bottom line is that blogging, like any other marketing activity, should adhere to best practices. Those companies that are not deriving value from this particular communication channel are probably not meeting all of the challenges inherent with utilizing a new method of communication to reach customers, influencers and prospects. Since blogging was the “hot, new thing,” you would be hard pressed to find a company that hasn’t at least considered hopping on the bandwagon and starting its own blog. Those that are likely to be successful, though, are the ones that carefully considered the reasoning behind the blog, the objectives that the companies were hoping to accomplish by starting their blogs, and how this channel could support their full range of marketing activities.

Coming up with fresh, intelligent, conversation-starting blog posts with regularity can be challenging, to be sure, but whether the effort and potential return on investment are worthwhile is a question that each company must answer for itself before diving headlong into blogging.

Technorati Tags: blogging, public relations

Prior to the release of an announcement, there is a lot of work to be done. Not only must we develop the content, but often times we must run the potential content past a series of third-party gatekeepers. This is where things can slow down and timelines can get pushed out.

The good news is, you’ve gotten this far and your partners or customers have agreed to talk on your behalf or participate to some degree in your media activities. This third-party validation opens up a range of PR activities, from customer win announcements to case studies and speaking opportunities. When it comes to distributing a release though, a document that will live in your company’s newsroom for considerable time and be found by any Googler searching for a company name, those parties involved want to ensure that materials are on message and accurate.

To that end, understandably, often times our clients’ partners and customers will want approval on the information and/or quotes being attributed to them prior to dissemination. Sometimes, this can mean that materials need to run the internal approvals gauntlet at third-party organizations.

Depending on the size of the organization, or how high up the chain of command your information needs to be vetted, this can take considerable time. Typically, though not always, the larger the organization, the longer you’re going to have to wait for sign off. There’s a good chance that the materials will have to float up through a sophisticated communications department to a c-level executive, and come back down through the ranks back to your hands. These departments are busy with announcements and initiatives of their own and so sometimes your news will have a lesser priority in the sign-off pile.

Still, getting the facts straight and the endorsement, implied or explicit, of a third-party partner or customer will go a long way for your public relations campaign. The best advice comes from the Boy Scouts - be prepared. Begin the conversation early and be prepared to hold your announcement or pitch until all of the stakeholders are on the same page. Most of the time, it’s worth the wait.

For those of you in the midst of playing the waiting game, in the meantime, ensure that all of your other ducks are in a row, so to speak - the media list is prepared and updated, the balance of the media kit is ready to go, and once you’ve got the approved materials, all that you need to do is hit send.

Technorati Tags: public relations

In a perfect world, clients would have unlimited resources, in terms of both time and manpower, to devote to their PR program. In such a utopia, our jobs would be a whole lot easier, never having to put the governor on and being able to run with the PR ball in all directions… but alas, we live in the real world where this is just not the case.

In the real world, resources are constrained and thus the PR effort must by definition be limited. The program must be oriented, not only to meet budget considerations, but also to have the best effect on the client’s bottom line. Determining what that program will be and where to focus the PR effort is a considered process, one that I’ll go into in some limited detail below.

The first question that must be asked is who are you trying to reach, who is your market? Hopefully, you’ve long ago answered this question yourself and thus tailored your marketing efforts as a whole to speak to a particular target group, a group that may consist of both purchasing decision makers and influencers. Once you have a clear view of who you’re trying to reach, it then becomes about how you will reach them. With the media marketplace growing daily, it’s important to have the correct mix of both media channels (print, online, radio, television) and types of outlets, depending on your business (consumer-focused, horizontal trade publications, industry vertical outlets, etc.)

Most of our clients have target markets in particular industry verticals, such as healthcare, legal, or financial services. It’s also often the case that our clients work across a number of verticals, not just one. Then, the decision has to be made as to when and how much effort is put against the trade publications in these verticals.

If you have an established presence in a particular vertical, garnering coverage in trade publications – by way of news items, bylined articles, and most importantly, customer case studies – will affirm your success in this market. If you are looking to build your presence in the market, by the same token, coverage in these publications will speak directly to the decision makers in your space and perhaps get your solution on the short list when prospects are considering their options.

The other side of this coin is knowing when to say when. In the case of a client releasing a particularly sought after product that is perhaps first to market, you may find yourself with the happy problem of a lot of in-bound requests for interviews and contributed pieces. This interest from your media and analyst marketplace likely coincides with interest from prospective customers, partners and other potential revenue generating parties. Therefore, careful consideration must be paid to where and when you expend your PR effort. If the company spokesperson only has time for a few interviews, which ones will derive the most benefit for the company, will reach the most high-value audience? Is it the size of the audience that will generate the most benefit? Or is it the focus of the audience, the niche publication, that will really move the yard sticks for your organization?

Because we consider ourselves a marketing PR agency, our efforts are meant to ultimately help you sell more of what you offer. Your agency should work with your company to really learn about your business objectives and structure the PR effort accordingly. Coordination of all elements of the marketing mix toward a common goal will ensure best results and create good relationships between clients and agencies.

Technorati Tags: Public relations